(a) As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same.
(b) However, in the unlikely event of an item on your order being unavailable, our Call Executive will contact you on the phone number provided by us at the time of placing the order and inform you of any such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.
(c) We reserve the sole right to cancel your order in the following circumstance:
(i) In the event of the designated address following outside the delivery area covered by us;
(ii) Failure to contact you by phone or email at the time of confirming the order booking;
(iii) Failure to deliver your order due to lack of information, address or authorization from you at the time of delivery; or
(iv) Unavailability of all the items ordered by you at the time of booking the order; or
(v) Failure to confirm an Order due to reasons beyond our control or attributable to the Vendor.
2. Refunds :-
(a) You shall be entitled to a refund if you have made the payment via Online Payment or by cash on delivery for your order at the time of placing your order with www.slimkart.com and only in the event of any of the following circumstances:
(i) Your order packaging has been tampered or damaged at the time of delivery;
(ii) If the Order is cancelled by us, due to any of the following reasons: (A) your delivery address is outside our delivery area; (B) failure to contact you by phone or email at the time of confirming the order booking; or
(iii) You cancelling the order at the time of confirmation due to unavailability of the items you ordered for, at the time of booking.
(b) Our decision on refunds shall be at our sole discretion and shall be final and binding.
(c) All refund amounts shall be credited to respective accounts within 3-4 business days in accordance with the terms that may be stipulated by the bank which has issued the credit / debit card.
3. In case of payment at the time of delivery, you can decline the order and deny to pay for:-
(a) Orders where the packaging has been tampered or damaged by us;
(b) Wrong order being delivered; or
(c) Items missing in an Incomplete Order from your order at the time of delivery.